Scott Allan's World

Since I promised the billing representative I just talked to at Directv that I would blog about this, here we go.

OPEN LETTER TO DIRECTV:

I recently switched from Directv to Dish Network.  My bill dropped from $140/month to $66/month and I get all the same channels.  When the promotional period ends after 1 year I will still be paying less than $100/month.    Despite Directv’s best efforts to keep me by giving me 3 months free and then reducing my bill to $120/month for the next 9 months at which point it would go back to $140/month (Yes that’s what they really offered.  Don’t laugh)  I just couldn’t be convinced to stay and switched to Dish.    Directv sent me a bill saying a would be receiving a $30 credit for service.   I promptly sent back the HD DVR receiver with the card inside as required.   Next thing I know I receive a new bill and a collection notice on the same day from Directv saying I owe them $65 for a PPV boxing match I supposedly ordered 7 months ago plus a $15 “billing adjustment” charge whatever the hell that is. That’s a new net bill of $50  Are you kidding me??    When I call to question it, they said that the order was still sitting on the receiver card somehow and was never billed to me.   So let me get this straight, you can order a ppv event, they can deliver the event to your tv somehow, yet they are unable to know that you ordered it until you send the card back to them?   That sounds like b.s. to me.  Funny how these things happen after you cancel.  Of course they say this happens all the time.   So logically they must have people really unhappy with them all the time.    Apparently you can have dozens of charges stored up on this damn card for years and they will hit you with them all at once when you cancel.  Of course I can’t locate my May bill to see if I paid for it already.

I thought I left Directv on good terms.  I was basically happy except it cost too much.  Now I’m pissed.  I will never go back and I will make sure I tell everyone I know (and don’t know) how I feel about it.

Here’s some free advertising for Dish Network. Nice and big too.  Screw you, Directv.